(a) Service Quality
(b) Service failures
(c) Tolerance Zone
(d) Service recovery
(a) Service Quality
(b) Service failures
(c) Tolerance Zone
(d) Service recovery
(a) Promotion of industries
(b) Social securities
(c)Granting of credit to poor on concessional rate
(d) None of these
(a) Enterprise
(b) Investment
(c)Machinery
(d) Resources
(a) Nominal account
(b) Personal account
(c)Real account
(d) Dummy account
(a) Factory pricing
(b) Growth theory
(c) Individual incomes
(d) Market structures
(a) Stock purchase
(b) Bonus Shares
(c)Stock split
(d) All of these
(a) Mixed departmentalization
(b) Process departmentalization
(c)Matrix form
(d) Centralization
(a) Weaknesses and threats
(b) Opportunities and threats
(c)Strength and weaknesses
(d) Strength and threats
(a) Services are intangible
(b) Services are perishable
(c)Services can be co-produced with customers
(d) Services are invariable
(a) Creditors
(b) Owners
(c)Customers
(d) Borrowers
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